Return and Refund Policy

Effective Date: August 17, 2025

At Mahima Naturals, we take pride in the quality of our natural and zero-sugar products. Your satisfaction is our top priority. Please read our Return and Refund Policy carefully to understand your rights and the process we follow regarding returns and refunds.

1. Return Eligibility

• You may request a return or refund within 3 days from the date you receive your order.
• To be eligible for a return, products must be unused, unopened, and in the same condition as when you received them.
• Items must be returned in their original packaging with all labels and seals intact.
• Perishable items, including food products, cannot be returned unless damaged or defective upon arrival.

2. Non-Returnable Items

The following products are not eligible for return or refund unless faulty:

• Opened or consumed products
• Perishable goods that have been opened
• Items not purchased directly from Mahima Naturals’ official website
• Gift cards or promotional items

3. How to Initiate a Return

• Contact our Customer Support team within 3 days of receiving your order via:
  • Email: support@mahimanaturals.com
  • Phone: +91 7448 90 90 70
• Provide your order number, reason for the return, and any supporting photos if applicable.
• We will review your request and, if approved, provide instructions and a shipping address for the return.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns to avoid loss during transit as we cannot guarantee receipt of returned items.

5. Refund Process

• Once we receive and inspect your returned product, we will notify you about the refund approval status.
• Approved refunds will be processed within 7-10 business days via the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• Refunds may take additional time to reflect on your bank or credit card statement depending on your financial institution.

6. Exchanges

• We currently do not offer direct exchanges.
• To exchange a product, please initiate a return for a refund and place a new order.

7. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately within 3 days of delivery.
• Provide photos and order details to help us resolve the issue promptly.
• We will arrange for a replacement or full refund, including shipping costs.

8. Cancellations

• Orders can be cancelled before they are shipped by contacting our Customer Support.
• Once your order has been dispatched, cancellation is no longer possible; please follow our return process instead.

9. Contact Us

For any questions related to returns or refunds, please reach out:

• Email: support@mahimanaturals.com
• Address: KPK Consumer Products, 6/5/59B, Pallivasal Street, Kuchanur – 625 515. Theni District, Tamil Nadu, India.
• Phone: +91 7448 90 90 70

We thank you for choosing Mahima Naturals and are committed to providing you with the best natural products and customer experience.