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FAQ
How to Use
Start with stage 1 foods i.e, single ingredient foods listed in our website.
No. We have wide range of products from 6+ months to all age groups.
A big No. Our products are 100% natural and authentic.
No, mothers milk or formula milk is recommended up to 6 months of baby age. Please consult your pediatrician if there are any complications.
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Fill in your shipping and payment details, and we’ll take care of the rest!
We understand that trust is an essential factor when shopping online. That’s why we go above and beyond to guarantee the authenticity and quality of our products. We work directly with local suppliers who we know and trust, and we thoroughly inspect every item before shipping it out to you.
Shipping
Tracking details are emailed and sent on Whatsapp to you as soon as we ship your order. If you cannot find the email in your inbox, we highly recommend that you check the spam folder. We rely completely on third party logistics companies for delivering the orders.
Disclaimer: Please note that all updates related to delivery and tracking are solely controlled by logistics partners and we have limited influence over their processes. You may experience delays at times that can take up to additional 1-3 days. Urban Platter Support team will work actively with the logistics provider to resolve the delays on your behalf.
Sure, we understand that auto-fill options in browsers can sometimes input incorrect addresses. Please raise a ticket mentioning the correct shipping address as soon as possible.
Payment Information
These types of scenarios are very common and we understand that they can be really confusing. Please find the following explanation:
Payments require establishing encrypted communication between the customer’s banking partner (yours) and merchant’s banking partner (ours). At times, due to delays and general downtime at either of the banks, the communication of the transaction does not get captured completely between the banks which results in incorrect deduction of funds or double charges.
In such cases, the amount that has been deducted from your account is returned back to your account in 5-7 working days as and when the banks reconcile their statements.Provide an answer to the question here, with as much detail as possible to help your customers.
Cash on Delivery is available only on orders where Free Shipping is applicable.
Cash on Delivery is unavailable if you are using Account Wallet credits to pay for your order.
Additionally, a small amount of products do not qualify for COD. Please visit your Cart page to double check if these products are present in your cart.
All orders are shipped from our end within 24hrs of receipt. We rely on third-party logistics providers for updates on orders and sometimes there are delays due to technical issues.
If it is extremely urgent, please contact us and our customer support team will get you all the necessary details.